Privacy Policy

Effective Date: July 11, 2025

At Streamworks Audio, we’re dedicated to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or purchase our digital products.

1. Information We Collect

When you interact with our site, we may collect the following personal information:

  • Name and Email Address: For example, when you sign up for our newsletter, create an account, or purchase a product.
  • Payment Information: This is processed securely via Stripe. We never store your full payment card details on our servers.
  • Purchase History and Order Data: Details about your orders and the digital products you’ve acquired.
  • IP Address and Browser/Device Data: Collected by our server for essential website functionality, internal analytics (including reporting and identifying long-term trends), and to help prevent abuse like spam.
  • Activity Data for Advertising and Analytics: We automatically collect data about your interactions with our website through cookies and similar tracking technologies, such as the Facebook/Meta Pixel, and through server-side integrations like the Conversions API (CAPI). This includes information about pages you view (e.g., product pages), items added to your cart, and purchases you make, as well as device information, browser type, and your IP address. The Meta Pixel may also collect unique identifiers like _fbc (Facebook Click ID) and _fbp (Facebook Browser ID) cookies.

2. How We Use Your Information

We use your information to:

  • Process transactions and deliver your digital products.
  • Send order confirmations and product access emails.
  • Provide customer support.
  • Send marketing communications (only if you’ve explicitly opted in).
  • Operate and improve our website, including for internal analytics and to prevent abuse.
  • Comply with legal obligations.
  • For Marketing and Advertising: To understand how you interact with our website to deliver more relevant advertising (including retargeting and personalized ads) on Meta platforms (like Facebook and Instagram), measure the effectiveness of our advertising campaigns, and create custom audiences.
  • For Website Analytics: To analyze website traffic and user behavior to optimize our website, products, and marketing efforts.

We do not sell or rent your personal data to third parties.

3. Email Marketing and Newsletters

If you subscribe to our mailing list, we’ll send you occasional product updates, special offers, or educational content. You can easily unsubscribe at any time using the link found at the bottom of any email we send.

4. Payment Processing

All payments are securely processed through Stripe. Stripe collects and processes your payment information in accordance with their own Privacy Policy. As mentioned, we do not store your full credit card details on our servers.

5. Cookies and Third-Party Services

We use only essential cookies from our server to ensure our website functions correctly. These cookies are crucial for things like maintaining your login session and remembering items in your shopping cart.

In addition to essential cookies, we utilize the Facebook/Meta Pixel and the Conversions API (CAPI) for advertising and analytics purposes. These non-essential tracking technologies are only loaded and activated on our website based on your explicit consent, which we manage through a Cookie Consent Management Platform (CMP) powered by CookieYes.

  • The Facebook/Meta Pixel collects data directly from your browser when you visit our website, such as PageView events, product page views (ViewContent), and browser identifiers (_fbc, _fbp).
  • The Conversions API (CAPI) allows us to send certain server-side events (e.g., Initiate Checkout, Purchase) directly from our server to Meta, enhancing data accuracy and reliability.

These Meta technologies help us understand how users interact with our website, deliver more relevant advertisements on Meta platforms (like Facebook and Instagram), measure the effectiveness of our ad campaigns, and create custom audiences.

Meta (Facebook) may collect this information and combine it with other information they have about you in accordance with their own policies. For more information on how Meta collects and uses data, please review Meta’s Data Policy. You can also manage your ad preferences directly on Meta platforms.

Our website may also load fonts and libraries from other third-party services like Google Fonts and JSDelivr (or other CDN providers). These services may log requests to their servers (such as your IP address and browser type) when content is loaded. We recommend reviewing their respective privacy policies for more details on their data handling practices.

6. Legal Basis for Processing (For EU Visitors)

If you are visiting from the European Union, we process your personal data based on one or more of the following legal grounds:

  • Your Consent: This is our legal basis for processing data collected through non-essential cookies and tracking technologies (like the Facebook/Meta Pixel). We obtain your explicit consent via our cookie consent banner, powered by CookieYes, before deploying these technologies. You have the right to withdraw your consent at any time.
  • To Perform a Contract: For example, to fulfill your order and deliver products you’ve purchased.
  • To Comply with Legal Obligations: Such as maintaining records for tax or accounting regulations.
  • For Legitimate Interests: Including improving our services, ensuring website security, preventing fraud, and conducting general website analytics that don’t rely on advertising identifiers.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax or accounting regulations).

8. International Data Transfers

As our operations are global and we use service providers like Stripe and Meta, your personal information may be transferred to, and processed in, countries outside of your own, including the United States. We ensure that such transfers comply with applicable data protection laws, for example, by relying on Standard Contractual Clauses (SCCs) where appropriate, or by ensuring our service providers have adequate safeguards in place to protect your data.

9. Your Rights

Depending on your location and applicable laws, you may have specific rights regarding your personal data, including those under the General Data Protection Regulation (GDPR) for EU visitors and the California Consumer Privacy Act (CCPA) for California residents. These rights may include:

  • Accessing or requesting a copy of your data.
  • Requesting the correction or deletion of your data.
  • Withdrawing your consent (where consent was the basis for processing).
  • Objecting to the processing of your data.
  • Managing Cookie Preferences: You can manage or withdraw your consent for non-essential cookies (including those used for advertising and analytics) at any time through our cookie consent banner, powered by CookieYes. This option is typically accessible via a button or link on our website.

To make a request, please contact us using the details below. We will respond to your request in accordance with applicable law.

10. Data Security

We implement reasonable administrative, technical, and physical measures to protect your data from unauthorized access, disclosure, or destruction. This includes the use of SSL (Secure Sockets Layer) encryption on all pages of our website to secure data transmission.

11. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data rights, please contact us at:

Email: support@streamworksaudio.com